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FAQs

Welcome to the Goat Skins FAQs. Here you’ll find clear, detailed answers about sizing, shipping, exchanges, care instructions, how to verify jersey authenticity, and more. We're committed to providing you with exceptional customer support, ensuring you have all the information needed to confidently collect and showcase our premium, limited-edition jerseys.

About the Jerseys

Below are some common questions about our jerseys

Are Goat Skins jerseys really limited edition?

Every GOAT SKINS® collection is strictly limited to 999 pieces worldwide. There are no reprints, no second editions, and no exceptions. Once 999 are produced, production closes permanently. For the FIFA World Cup 2026 Host City Collection, this means 999 pieces per host city — 16 cities, 16 separate editions, each limited to 999 globally.

Which size should I choose?

Our jerseys fit true to size (regular fit). For precise measurements, refer to the size guide here.

How are GOAT SKINS® artifacts authenticated?

Every GOAT SKINS® artifact is authenticated through three layers. First, each piece is embedded with a unique NFC (Near Field Communication) chip that cannot be duplicated. Tapping the chip with any NFC-enabled smartphone instantly verifies authenticity, displays the edition number, and shows the complete ownership history. Second, each piece is individually numbered — the number is physically stitched into the artifact and encoded in the NFC chip. Third, every artifact ships with a numbered certificate of authenticity that corresponds to the physical piece number.

How do I care for my jersey?

To keep your jersey pristine, we recommend:

  • Wash at a cold temperature (max 30°C)
  • Do not bleach
  • Do not tumble dry; air dry naturally
  • Do not dry clean
  • Iron gently at low temperatures, if necessary, on the reverse side
Do jerseys come with any special packaging or extras?

Yes, each Goat Skins collectible jersey arrives beautifully packaged in our custom-designed, premium gift box, accompanied by:

  • Certificate of Authenticity
  • Information card detailing the jersey’s story, tribute, and inspiration
  • Instructions for jersey authentication via NFC chip
  • More surprises...
Can these jerseys be personalized or customized?

Currently, Goat Skins collectible editions are premium, officially licensed tributes and thus cannot be customized or personalized. Each jersey’s unique design details and authenticity features guarantee exclusivity and collectible value.

What makes a GOAT SKINS® artifact valuable as a collectible?

Four factors combine to make GOAT SKINS® artifacts genuinely scarce and verifiably authentic. Scarcity: 999 pieces per collection, globally, permanently. No reprints. Authentication: every piece carries NFC technology that proves it is the exact piece it claims to be — number 247 of 999 is verifiably and irreversibly number 247. Cultural moment: GOAT SKINS® captures officially licensed cultural events — the FIFA World Cup 2026, DC Comics iconography — that have permanent cultural significance. Licensing chain: official licensing from FIFA, DC Comics, and Warner Bros. means the value is legally grounded, not imitated.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How are GOAT SKINS® jerseys packed and shipped?

Every collectible jersey is carefully inspected, beautifully wrapped, and securely packed in premium Goat Skins packaging to maintain pristine condition throughout transit. Worldwide shipping is fast, secure, and fully tracked for your peace of mind.

What is your return and exchange policy ?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with the size or design of your item, we accept only exchanges within 30 days from the date of purchase. Please ensure that items are unworn, unwashed, and in their original condition with all tags attached. For more details, or to start an exchange, please visit our exchange and return policy page or contact our customer service at support@thegoatskins.com

How can I track my order ?

Once your order has been processed and shipped, you'll receive a confirmation email with a tracking number and a link to track your package.

Do you offer international shipping ?

Yes, we proudly ship to customers worldwide. International shipping cost and delivery times vary depending on you location. Please note that additional customs duties and taxes may apply for international orders.

How long will it take to receive my order?

Processing generally takes 1-2 business days. Shipping times vary by location, typically ranging from 3–7 business days. You'll receive tracking information as soon as your collectible jersey is dispatched.

Orders

Below are some of are common questions about orders

What payment methods do you accept ?

We offer a variety of secure payment options for your convenience. You can pay using all major credit cards (Visa, Mastercard, American Express), All trasaction are securely encrypted to ensure your personal information is protected.

Can I change or cancel my order ?

If you need to make changes to your order (such as updating your shipping address or changing the size of an item), you can do so within 24 hours of placing the order. Once the order has been processed, it may be too late to make changes. Please contact our customer support team as soon as possible for assistance. Customers cannot cancel their order/ requested services. Unfortunately, we do not offer refunds or returns on any item. Kindly check the Delivery and Return instructions.

Customer Service

Below are some common questions about our customer services

How do I contact customer service ?

We're here to help ! If you have any questions or concerns, feel free to reach out to our customer service team via email at support@thegoatskins.com, or on the website. Our support team is available Monday through Friday from 9am to 5pm (timezone). We strive to respond to all inquiries within 24 hours.

Discounts

Below are some common questions about our discount policy

Do you offer discounts or promotions ?

We don't offer discounts or promotions, however, loyalty is rewarded: collectors who secure every Goat Skins drop will unlock exclusive early pre-order access for future releases, along with extra perks we won't reveal just yet each package might (or might not) include some very special surprises... Shh!

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