FAQ
Welcome to the Goat Skins FAQs. Here you’ll find clear, detailed answers about sizing, shipping, exchanges, care instructions, how to verify jersey authenticity, and more. We're committed to providing you with exceptional customer support, ensuring you have all the information needed to confidently collect and showcase our premium, limited-edition jerseys.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return and exchange policy ?
we want to be completely satisfied with your purchase. If for any reason you're not happy with the size or design of your item, we accept only exchanges within 30 days from the date of purchase. Please ensure that items are unworn, unwashed, and in their original condition with all tags attached. For more details, or to start an exchange, please visit our exchange and return policy page or contact our customer service at support@thegoatskins.com
How can I track my order ?
Once your order has been processed and shipped, you'll receive a confirmation email with a tracking number and a link to track your package.
Do you offer international shipping ?
Yes, we proudly ship to customers worldwide. International shipping cost and delivery times vary depending on you location. Please note that additional customs duties and taxes may apply for international orders.
Orders
Below are some of are common questions about orders
What payment methods do you accept ?
We offer a variety of secure payment options for your convenience. You can pay using all major credit cards (Visa, Mastercard, American Express), All trasaction are securely encrypted to ensure your personal information is protected.
Can I change or cancel my order ?
If you need to make changes to your order (such as updating your shipping address or changing the size of an item), you can do so within 24 hours of placing the order. Once the order has been processed, it may be too late to make changes. Please contact our customer support team as soon as possible for assistance. Customers cannot cancel their order/ requested services. Unfortunately, we do not offer refunds or returns on any item. Kindly check the Delivery and Return instructions.
Customer service
Below are some common questions about our customer services
How do I contact customer service ?
We're here to help ! If you have any questions or concerns, feel free to reach out to our customer service team via email at support@thegoatskins.com, or on the website. Our support team is available Monday through Friday from 9am to 5pm (timezone). We strive to respond to all inquiries within 24 hours
Discounts
Below are some common questions about our discount policy
Do you offer discounts or promotions ?
We don't offer discounts or promotions, however, loyalty is rewarded: collectors who secure every Goat Skins drop will unlock exclusive early pre-order access for future releases, along with extra perks we won't reveal just yet each package might (or might not) include some very special surprises... Shh!